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S.M. Boznur Alahi
CEO · E-Commerce Leader · Dhaka

S.M.Boznur Alahi

Chief Executive Officer & Business Strategist

↓ Download CV
11+Years Experience
8+Senior Leadership
5K+Customers Acquired
1.3MUsers Targeted
“Believe Yourself — Lead with Purpose. Operate with Excellence. Build Lasting Impact.”
— S.M. Boznur Alahi
CEO · E-Commerce Leader · Dhaka, Bangladesh

S.M.Boznur Alahi

Chief Executive Officer & Business Strategist

Results-driven professional with 11+ years of experience — 8+ in senior leadership roles including CEO, Director of E-Commerce & Diagnostic Operations, Head of Sales, Head of Operations, and Head of Customer Service. Leading with purpose. Operating with excellence. Building lasting impact.

↓ Download CV
S.M. Boznur Alahi
11+Years Experience
8+Senior Leadership
5K+Customers Acquired
1.3MUsers Targeted
About Me

Leader. Founder. Operator.

S.M. Boznur Alahi

I'm S.M. Boznur Alahi — a seasoned business leader with over 11 years of professional experience, 8+ in senior positions. My career spans e-commerce strategy, healthcare operations, sales leadership, team development, and customer service excellence across both corporate and entrepreneurial environments.

As Founder & CEO of Shashyabazar.com, I built an online grocery startup from the ground up. At DocTime Limited, I served as Director of E-Commerce & Diagnostic Operations — establishing Dhaka's hyper-local medicine delivery network with a 45-minute SLA, scaling a profitable online pharmacy from zero, and acquiring 5,000+ customers without paid digital advertising.

Earlier at Grameenphone and Genex Infosys, I built deep expertise in customer service management and training leadership — supervising 100+ agent teams and driving consistent KPI performance at scale.

Full NameS.M. Boznur Alahi
Current RoleCEO, Shashyabazar.com
Phone+880 1811 254 884
Emailmail@boznuralahi.me
LocationAdabor, Dhaka-1207, Bangladesh
LinkedInlinkedin.com/in/boznur/
11+Years of Experience
5,000+Customers Acquired
45 minMedicine Delivery SLA
1.3MUsers Targeted
Core Competencies

Skills & Expertise

🛒
E-Commerce Management & Growth
End-to-end platform management, conversion optimisation, product sourcing, fulfilment, and revenue scaling across WooCommerce and custom platforms.
95%
🏗️
Strategic Business Planning
Short and long-term strategy execution, P&L ownership, market analysis, and investment decision-making aligned with organisational goals.
93%
👥
Team Leadership & Performance
Building and managing cross-functional teams of 100+. Driving performance cultures and consistent KPI achievement at every level.
96%
⚙️
Operations & Supply Chain
Supply chain management, logistics, inventory control, vendor acquisition, and SLA delivery in fast-paced, high-volume environments.
94%
📊
Data-Driven Marketing & CRM
Customer acquisition via telemarketing, SEO, PPC, and analytics — targeting 1.3M users with personalised, data-backed strategies.
88%
🏥
Healthcare Operations
Online pharmacy setup, diagnostic operations management, NCD patient solutions, and hyper-local delivery at scale in Bangladesh.
90%
Technical Proficiency

Tech & Digital Skills

🌐
Web Development
HTML5, CSS3, JavaScript, PHP, Laravel, WordPress, WooCommerce, REST APIs, Custom Themes & Plugins
🤖
AI & Prompt Engineering
ChatGPT, Claude, Gemini, AI workflow automation, Prompt engineering, AI-assisted operations & content
📊
Data Analytics & BI
Data scraping, Data mining, Google Analytics, Advanced Excel, KPI dashboards, Business intelligence reporting
🛒
E-Commerce Platforms
WooCommerce, Custom PHP storefronts, Payment gateway integration, Inventory & order management systems
📣
Digital Marketing Tech
SEO/SEM, Google Ads, Facebook Ads Manager, Email marketing, CRM platforms, Marketing automation
⚙️
Operations & Project Mgmt
ERP systems, Trello, Asana, Notion, Call centre software, Productivity tracking, Process automation
💼
Business & Strategy Tools
Financial modelling, Excel advanced, Business process automation, Vendor management systems, Reporting & dashboards
🎨
Creative & Content
Adobe Photoshop, Video editing, Canva, PowerPoint, Content writing, Presentation design, Brand identity
Career History

Work Experience

Jul 2024 — PresentShashyabazar.com
Chief Executive Officer
  • Established and launched Shashyabazar.com — an online grocery startup delivering pure, quality products to build a healthier nation.
  • Developed and executed business growth strategies covering supply chain, logistics, inventory, and customer service.
  • Built cross-functional teams; implemented data-driven marketing to drive engagement and brand loyalty.
  • Monitored financial performance to optimise revenue, margins, and cost efficiency.
★ Established Shashyabazar.com as a trusted brand · Tech-driven logistics improved operational efficiency · Built loyal customer base through quality service.
E-CommerceStartupCEOSupply Chain
Jun 2022 — May 2024DocTime Limited & DocTime Pharma
Director — E-Commerce & Diagnostic Operations
  • Developed e-commerce and diagnostic business strategies to drive growth and strengthen market presence.
  • Established hyper-local delivery networks across Dhaka with 45-minute medicine delivery SLA.
  • Built and scaled a profitable online pharmacy from inception to a fully operational business unit.
  • Acquired 5,000+ customers via telemarketing — without paid digital advertising.
  • Improved diagnostic operations, reducing patient wait times and enhancing service quality.
★ Targeted 1.3M smartphone users and 120K online shoppers · Scaled pharmacy to sustainable revenue · Positioned DocTime as trusted healthcare provider.
HealthcareE-CommerceLogisticsAnalytics
Nov 2019 — Mar 2021Zainazon Ltd. — Guard Tech Group
Head of E-Commerce
  • Oversaw business development strategies, infrastructure planning, and channel development.
  • Led and motivated teams to ensure operational excellence and consistent achievement of targets.
  • Built and maintained strong relationships with key partners and stakeholders.
★ Accelerated business growth through effective strategic planning and execution.
E-CommerceBusiness DevelopmentStrategy
Nov 2018 — Nov 2019String Technology Ltd.
Manager — Operations (Head of E-Commerce)
  • Monitored and optimised order processing and customer service operations.
  • Conducted product research and led B2B partner onboarding initiatives.
  • Identified, negotiated, and onboarded vendors to strengthen supply chain.
OperationsB2BVendor Mgmt
Sep 2016 — Nov 2018Genex Infosys Ltd.
Sr. Executive — Training (Outbound Telesales Lead)
  • Supervised outbound telesales training team and reported to Head of Training & Development.
  • Designed training flows, published calendars, and assessed training needs.
  • Organised TOT sessions to standardise training methodology across teams.
TrainingTelesalesQA
Feb 2014 — Sep 2016Grameenphone Ltd.
Senior Trainee — Inbound Customer Service
  • Managed customer service via 121 hotline, resolving inquiries and addressing issues promptly.
  • Monitored team performance and coached members to meet monthly KPI targets.
  • Supervised 100+ agents, stepping in for Team Leaders to ensure smooth operations.
Customer ServiceCall CentreKPI Mgmt
Academic Background

Education & Qualifications

BSc. in Electrical & Electronic Engineering
American International University – Bangladesh
Passing Year: 2012
Higher Secondary Certificate (HSC)
Mohammadpur Kendriyo College — Dhaka Board (Science)
Passing Year: 2007
Secondary School Certificate (SSC)
Dhanmondi Govt. Boys' High School — Dhaka Board (Science)
Passing Year: 2005
Get In Touch

Contact Information

Feel free to reach out for professional enquiries, collaborations, or to learn more about my work and experience.